— અર્બન ગુજરાત ફાઇનાન્સિયલ સર્વિસીસ

Cancellation & Refund Policy

At The Urban Gujarat Financial Services, we aim to provide useful and transparent digital educational content.

Because our courses are digital products that may become available immediately after payment, the following cancellation and refund conditions apply.

Last Updated: 2026

1. Nature of Our Products

All courses offered through our website are digital educational products.

They may include:

  • Video lessons

  • Educational materials

  • Digital resources

  • Downloadable materials

  • Learning resources

No physical product is included.

2. Cancellation Before Course Access

A cancellation request may be considered if the purchased course has not been accessed, viewed, or downloaded, subject to verification of the transaction.

Because digital content may become available immediately after purchase, cancellation cannot automatically be assumed once access has been provided.

3. Situations Where a Refund May Be Considered

After verification, a refund request may be considered in situations such as:

Technical Access Failure

Payment was successfully completed, but due to a technical issue attributable to us, the purchased course cannot be accessed and the issue cannot reasonably be resolved.

Duplicate Payment

You were accidentally charged more than once for the same course or transaction.

Incorrect Course Delivery

A different digital course or educational product was provided due to an error on our side.

4. Digital Content Already Accessed

If course content has already been accessed, viewed, streamed, or downloaded, a refund may not be available because the digital educational product has already been delivered and made available to the purchaser.

However, genuine technical or duplicate-payment issues will be reviewed individually.

5. How to Request a Refund

To request a cancellation or refund, contact us with:

  • Full name

  • Registered email address

  • Mobile number

  • Course name

  • Transaction ID

  • Date of purchase

  • Reason for the request

  • Relevant payment receipt or transaction information

6. Review of Requests

Refund requests are normally reviewed within 48 hours of receiving the required information.

Additional verification may be required depending on the transaction.

If a refund is approved, the amount will generally be processed through the applicable payment method or payment gateway, subject to processing timelines.

7. Refund Not Guaranteed

Submission of a refund request does not automatically mean that the request will be approved.

Each request will be reviewed according to the circumstances and this policy.

8. Contact for Refund Requests

Email: vjgoswami9043@gmail.com
Mobile: +91 91048 45035

The Urban Gujarat Financial Services

Digital Financial Education • Financial Literacy • Learning